Refund and Returns Policy
At Good Gut, we take great care in producing and packing our naturally fermented beverages to ensure they reach you in excellent condition.
Because our products are perishable food items, we do not accept returns or exchanges once an order has been delivered, except where required by applicable consumer protection laws.
We do not accept returns for:
- Change of mind Incorrect product selection
- Taste or personal preference
- Products that have been opened or consumed
- Products that have not been stored according to the storage instructions provided
Damaged, Faulty or Incorrect Products
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product, packaging, and any damage
Once your claim has been reviewed, we will, where appropriate, replace the product or issue a refund.
Refunds
Where a refund is approved, it will be processed to your original payment method within 5–10 business days.
Contact Us
If you have any questions about your order, please contact us at:
Email: [email protected]
We appreciate your support and thank you for choosing Good Gut!