Privacy Policy

At Good Gut (“we”, “us”, “our”), we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, or interact with us.

Information We Collect

When you use our website, we may collect the following information:

Your name and surname
Email address
Telephone number
Billing and delivery addresses
Order history
Payment information (payments are processed securely by our third-party payment providers and we do not store your full payment card details)
IP address and browser information
Information collected through cookies and website analytics
Any information you voluntarily provide when contacting us or subscribing to our newsletter.

How We Use Your Information

We collect and process your personal information to:

Process and fulfil your orders
Deliver products to you
Provide customer support
Respond to enquiries
Send order confirmations and delivery updates
Improve our products, services and website
Prevent fraud and maintain website security
Send promotional emails or newsletters where you have opted in
Comply with legal and regulatory obligations.

Sharing Your Information

We respect your privacy and will never sell your personal information.

We may share your information only where necessary with trusted third parties, including:

Payment service providers
Courier and delivery companies
Website hosting and technical service providers
Email marketing providers (where applicable)
Professional advisers, accountants or legal advisers
Government or regulatory authorities where required by law.

All third parties are required to handle your personal information securely and in accordance with applicable privacy laws.

Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

Remember your shopping cart and preferences
Improve website functionality
Analyse website traffic
Enhance website security

You may disable cookies through your browser settings, although certain features of the website may not function correctly.

Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

While we strive to protect your information, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

Marketing Communications

If you subscribe to our mailing list, we may send you updates, promotions and news about Good Gut.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Your Rights

In terms of POPIA, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information where legally permissible
Object to certain processing of your information
Withdraw consent where processing is based on consent
Lodge a complaint with the Information Regulator of South Africa.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with applicable legal, accounting and tax obligations.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.